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If you need to return any item within your order please do so within 30 days of the delivery date. If you would like to return an item outside of the specified 30 day returns period you must contact in advance or the item could be automatically returned to you. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, your receipt is required.
All products must be returned in an unused condition. This means the product and its packaging, labels and tags are undamaged and unused. Damaged goods will not be accepted. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the product is diminished from your handling, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been approved. Once approved your refund will be processed and a credit will automatically be applied via your original method of payment. Refunds will be processed within 7 days of approval.
If you haven’t received a refund within 14 days of receiving an approval notification please check pending transactions with your bank or credit card provider. If you have still have not received your refund please send details of your order to sales@louienne.art
Please be aware that return shipping costs are not covered by Louienne.Art and proof of posting by a trackable service is required.
Louienne.ART
Shenstone, Lichfield, WS14 0NB, United Kingdom
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