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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Louienne.ART
Your privacy and security is extremely important. Within this privacy policy, we explain your personal data is used and what steps are taken to keep your data safe. All aspects of your privacy are respected to ensure strict regulatory requirements are met.
ABOUT THIS POLICY
This is the privacy policy of Louienne.Art which sets out the policy in relation to data and information collected and used in relation to website visitors and customers. Your data is kept confidential and only used to share it as detailed in this privacy policy. We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data. We do not sell your data to third parties.
PERSONAL INFORMATION WE COLLECT
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, and how you interact with the website. We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
HOW WE OBTAIN YOUR DATA
We obtain your data through a variety of means, including:
Data you provide:
• From forms which you complete and submit on our website.
• Data we collect by means of e-mail or telephone.
• From any other information you supply from time to time, including through telephone calls, emails and other communications
• From information generated by us as a result of transactions and communications with you, including supplying any artwork or services to you, providing the functionality of our website, and dealing with queries, support requests and complaints.
• From information which is automatically supplied by your web-browser when you visit our website.
WHAT WE USE YOUR DATA FOR
We use your data for the following operational purposes:-
Operate and improve our website
• To provide our website and its features and functionality.
• To analyse the performance of and improve our website.
• To keep you informed with status
Supply of artwork/goods
• To perform each order from you for the supply of artwork/goods.
• To communicate with you for administrative and support purposes.
• To manage complaints or disputes.
MARKETING EMAILS
We will also use your data to send you newsletters relating to our website and products, but only where you have consented to this through the appropriate setting in your website account, and you have not withdrawn your consent. You may change your consent by adjusting the appropriate setting or informing us through our contact details in this policy.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information relating to our products
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site.
PAYMENT SECURITY
Payments for orders placed via the website are processed through Square. When you go through to pay, you’ll be taken to the Square page to input your card details. This provides PCI DSS compliance as your card details are never seen by us.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
COOKIES THAT WE USE
Cookies are small text files which a web page can save on your computer and read at a later date. We use cookies only where necessary for the purposes of the technical operation of our website, including for managing log-ins, shopping baskets, transactions and other functions of our website.
YOUR RIGHTS
Access to your data
You can see most of your data through your account web pages when logged in on our website. Under the Data Protection Act 1998 and General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), you are entitled to a copy of all personal data we hold about you. If you would like to exercise this right, please contact us via email at louienne.art
If you are a UK or European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@louienne.art or by mail using the details provided below:
Louienne Pitcher, 25 Main Street, Shenstone, Lichfield, WS14 0NB, United Kingdom
Louienne.ART
Shenstone, Lichfield, WS14 0NB, United Kingdom
Copyright © 2022 Louienne.ART - All Rights Reserved.